WSQ BUSINESS MANAGEMENT MODULES

SeraphCorp offers three modules in the WSQ Business Management framework that can also be used as electives for the WSQ Advanced Certificate in Team Leadership, WSQ Professional Diploma in Leadership and People Management and the WSQ Specialist Diploma in Leadership and People Management.

Approach to learning:

The programme is conducted in an informal and interactive style peppered with discussions, real life illustrations, case studies and experiential exercises. The assessments are a combination of written work, case studies and group work. The average teacher-student ratio is 1:15. Modules in this programme are all on a part-time basis, as they are targeted at professionals who take these programmes as part of their on-going professional development.

This course is suitable for:

Crisis management managers, department heads, high potentials being groomed for leadership positions, and those who wish to gain insights into crisis planning methodology. Learners will have to have at least ‘O’ level certification or equivalent to enrol in this programme.

Certification:

Learners will be assessed as ‘Competent’ if they pass the assessments in the programme and have at least 75% attendance. Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework.

Click here to see our  Jan 2023 – Dec 2023 Training Dates.

PARTICIPATE IN NEGOTIATIONS

Participate In Negotiations
(2 days)

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Alas alas, we can’t always get what we want despite our best efforts. Those times (pretty much always), leaders need to be able to facilitate a compromise position. This requires skill—to communicate clearly and fairly, and to be able to manage the tension which may arise. No fighting and eye-poking in this course to get that pony.

THIS HELPS LEADERS TO:

  • Plan and prepare alternatives and outcomes for both parties in negotiations to support negotiation objectives
  • Apply communication and conflict resolution techniques to achieve desired negotiation outcomes
  • Finalise negotiation and take necessary follow-up actions to close negotiation
  • Monitor and evaluate negotiation outcomes against objectives in accordance with organizational procedures

MANAGE CRISIS SITUATIONS

Manage Crisis Situations
(2 days)

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How an organization handles a crisis says a lot about them. Crisis management is a very useful tool in every leader’s tool box—not used frequently, but like a power drill, an absolute essential and life-saver when the occasion calls for it.

THIS HELPS LEADERS TO:

  • Allocate resources for response-handling in accordance to crisis management plan
  • Identify crisis response and recover activities to be implemented in accordance with recovery strategies and business continuity strategies
  • Document crisis response and recovery activities data in accordance with information format requirements
  • Implement ‘return-to-normal’ procedures in accordance with crisis management plan
  • Communicate organizational crisis management key messages to relevant stakeholders

MANAGE AND IMPLEMENT BUSINESS CONTINUITY PLANS

Manage And Implement Business Continuity Plans
(2 days)

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Leaders need to have foresight and need to be able to know what to do to ensure the continuity of their business. What do you do when trouble looms or worse, when trouble strikes? Acquire these strategic leadership competencies to take your leadership to the next level.

THIS HELPS LEADERS TO:

  • Identify business continuity team and relevant roles and responsibilities in consultation with relevant stakeholders
  • Execute business continuity plans in accordance with recovery strategies, business continuity strategies and framework
  • Coordinate the organisation’s crisis response and recovery activities in accordance with business continuity policies
  • Identify and manage synergies and conflicts in resource availability and access in consultation with relevant stakeholders to ensure optimum resource allocation
  • Implement procedures to communicate with and educate employees on business continuity plans.

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